Retailer Website Performance Report: Are Retail Websites Meeting Shopper Expectations?

Since 2017 Retail Systems Research (RSR) has evaluated online retailers’ offerings in terms of speed, helpful features, user experience, responsiveness, and overall
performance.

In the 2019 edition of the report, RSR included the insight from shoppers on what they expect from eCommerce sites.

What you will get from this report:

• An evaluation on site performance of top-ranking IR retail brands
• An analysis on shopper perspective from 1,300 consumers
• What eCommerce brands are doing right
• What eCommerce brands are doing wrong, and how to fix it