2020 eCommerce Leaders Survey: COVID-19 Updates

Because of the massive disruptions to retailers due to the coronavirus crisis, we have decided to re-poll the original eCommerce leaders, creating an addendum to the original report. In this report, you’ll find out how brands have been impacted by the pandemic and how leaders are shifting focus in order to adapt to the new reality of commerce.

In this report, you will learn:

• What’s happening to eCommerce traffic
• How brands plan to make up for lost brick & mortar sales
• Industries seeing the most traffic increase
• Top 3 areas of investment for retailers
• And more!

One thing is clear from the results: consumer behavior has officially changed forever, and every retailer needs to understand that the future is here — and it’s digital.